Our cancellation fees are time-based from en route to arrival. Please find below our charges.
Cancellation by User
You may cancel your Booking free of charge within 2 minutes from the time a Driver was assigned to the Booking and began the journey to the pick-up location. After the 2 minute grace period, a cancellation fee of £7 will apply.
For Advance Bookings, a cancellation fee of £7 will apply if you cancel your Booking less than 10 minutes before the scheduled pick-up time.
For Taxi Bookings requesting collection from an Airport, a cancellation fee of £10 will apply if you cancel more than 2 minutes after a Driver has been assigned to the Booking.
Note: You will not be charged a cancellation fee if you cancel your Booking when your driver is running more than 5 minutes behind the estimated time of arrival shown in the app (or, for future Bookings, more than 5 minutes behind the scheduled pick-up time).
Cancellation by the Driver
The Driver may cancel your Booking after arriving at the pick-up location and waiting for at least 5 minutes, in which case a cancellation fee of £7 will apply.
Our full cancellation policy can be viewed via the following link: https://www.gett.com/uk/legal/fee-policy/