You may cancel your order without charge within 3 minutes, from the time the driver is assigned and is on the way;
After the 3 mins grace time, cancellations made after the Driver has started his journey to the pick-up location, has already arrived or if the customer fails to cancel and does not show up for the ride (no-show), will incur a cancellation fee of £5;
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​Cancellations made within 30 minutes of the scheduled pick-up time will incur a cancellation fee of £5. Cancellations made less than 30 minutes prior to the scheduled pick-up time or when the Driver has arrived at the Collection Location and the Customer does not show will incur a cancellation fee of £7.Please note: if your driver is running more than 5 minutes behind the provided estimated time of arrival (or for future bookings, 5 minutes behind the scheduled pick-up time), and an attempt to cancel is then made you will not be charged a cancellation fee.

All card bookings must be guaranteed by a valid credit or debit card at the time of booking. By agreeing to T&Cs, passengers allow Gett to make a pre-authorization payment (amount may vary - usually £1), on their registered credit/debit card. This is to verify the validity of the card. This is done in a holding-state and temporarily reduces the card limit, but it is NOT a transaction charge and will not be reflected in one’s card statement eventually as we void it.

All pre-authorisations should return within 48 hours. if this has not been returned, please contact your Bank.

1p or ACTIVE CARD CHECK (no nominal value) - Every time a user adds a card Gett make a 1p pre-authorisation, (so if a passenger adds 3 cards, they will see 1p as a pre-authorisation 3 times)

There are 2 types of pre-authorisation charge as well: £1 or estimated ride cost. If the user is a new rider, or doing a booking that is unusual for their profile we may take a preauthorisation which is an estimated ride cost. For all other users, the preauthorisation will be £1 as usual.